Refund policy

Please file your exchange/store credit request info@modestdresses.store by entering the order number and e-mail ID. You will be guided on further steps. 

The cost and safety of the goods are your responsibility until it reaches us. shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the invoice enclosed to the parcel you have received & clearly stating that the package contains ‘RETURNED GOODS’.

 

*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 7 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 7 days of receipt of goods. When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene, we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.

 

Return the product(s) in new and unworn condition in the original packaging in accordance with our returns policy. We do not refund the original shipping fees, however.

  

If you choose to return the item on your own, you'll pay the carrier at the time you ship your return.

 

Eligible product(s) must be returned using a trackable shipping method with door-to-door delivery, to the address provided in your email request for return.

 

We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card and will exclude shipping costs and if shipping was free because of the order value and after return that order value is decreased than the free delivery, delivery charges will be deducted.

 

If the date on your credit card has expired or for any reason, the original card has been cancelled, please Note It is not possible to refund to a different card. the refund to the old card number will credit, the funds will transfer to the correct account, though it may take longer than normal. If your Bank has been issued a new card as a replacement for the old card (but still linked to the same account).

 

If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.

All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.

If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact info@modestdresses.store 

Customers will receive an email notification once their return has been processed. Kindly note, once a refund has been completed byaynour.com, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.

 

Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall not be accepted.